Business Analyst

Cognizant • xico, veracruz, Mexico • Posted May 31, 2026

Location xico, veracruz

Job Type Full-time

Category Other-General

Posted May 31, 2026

Role Overview
Business Analyst with over 6 years of experience specializing in ServiceNow ITSM and ITAM.
Collaborate with stakeholders to analyze business needs, optimize workflows, and drive impactful solutions.
Hybrid role in: CDMX, Guadalajara, Monterrey, or Queretaro.
Advanced English is a must.
Responsibilities
Collaborate with stakeholders to gather and analyze business requirements for ServiceNow ITSM ITOM and ITAM solutions.
Translate business needs into functional specifications to ensure alignment with organizational goals.
Conduct workshops and meetings to identify pain points and opportunities for process improvement.
Provide detailed analysis and recommendations to optimize workflows and enhance operational efficiency.
Work closely with technical teams to ensure seamless implementation of ServiceNow modules.
Monitor and evaluate the performance of implemented solutions to ensure they meet business objectives.
Develop and m...
            

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