Business Consulting - CX Support

EY • Bangkok, Bangkok, Thailand • Posted June 03, 2026

Location Bangkok, Bangkok

Job Type Full-time

Category Business Operations Specialists

Posted June 03, 2026

Job Title: CX Support Consultant

Role Overview
The CX Support Consultant is responsible for supporting customer experience (CX) operations by handling customer issues, coordinating with internal teams, and ensuring service quality meets defined standards. The role focuses on operational execution, issue resolution, and continuous improvement of customer journeys.
Key Responsibilities
Provide day-to-day customer experience support across multiple channels ( call center, email, chat, digital platforms)

Handle and resolve customer issues, inquiries, and complaints in a timely and professional manner

Analyze customer feedback, tickets, and service data to identify recurring issues and improvement opportunities

Coordinate with internal teams (IT, Operations, Product, Marketing) to support issue resolution and service enhancements

Support CX process documentation, service workflows,...
            

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