Business Development Associate Mexico City, Mexico City, Mexico

Overview
The position As an integral member of the Customer Service team, you will serve as the driver of quality for customer inquiries and internal administrative functions. You will be responsible for managing customer workflows and the day-to-day processes of Contractor Development. Specifically, you will:
Proactively service and support contractor/ supplier customers
Conduct training on software products via phone, web based and face to face meetings
Participate in the implementation of sales and marketing projects
Field incoming calls, handle contractor customer inquiries and troubleshoot problems
Assist with CRM testing
Handle customer account management functions, including invoicing and collections
Proactively analyze customer service processes and bring forth ideas for continuous improvement
Apply customer-centric consulting approaches to ensure the success of customer inquiries
Who should apply?
Excellent verbal and written comm...