Business Process Owner Claims Management

As Business Process Owner (BPO) for Claims Management, you are responsible for the global set up, standardization, maintenance and improvement roadmap of the Customer Claims process. You own the end-to-end claims lifecycle: from the moment of capture on customer portal through claim orchestration and validation, to providing first time right resolution to the customer, ensuring proactive monitoring and non-conformity management. 

You are an integral part of the Claim-to-Resolution Sub-Value Stream (within Offer-to-Cash Value Stream), building a deep as-is business understanding while designing a standardized and frictionless to-be process within the existing and new technology landscapes, aligning and translating business requirements with digital architecture and organizational structure. 

Your role and responsibilities 

1. Strategic Process Ownership & Roadmap