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Business Process Senior Associate

Manulife • Quezon City, Metro Manila, Philippines • Posted June 09, 2026

Location Quezon City, Metro Manila
Job Type Full time
Category Business Operations Specialists
Posted June 09, 2026

Position Responsibilities:

  • Responsible in performing returned mail tasks
  • Responsible for using third-party search engine to locate client’s valid address
  • Responsible for researching triggered by outgoing correspondence being returned to the company as undeliverable
  • Responsible for updating the address once a client has confirmed the new address
  • Maintain accurate addressed for our client’ agents and brokers

    • Required Qualifications:

  • Basic to advance MS office knowledge
  • Basic system/application navigation
  • Clear understanding/advance knowledge of the team’s products/operations
  • Work on other Business Area/s (Shared Services) if volume permits
  • Work on items within the procedure provided or process workaroun

    • Preferred Qualifications:

  • ​Should meet the set scorecard target; > 80% of the total score
  • Zero or no disciplinary case and shouldn’t be endorsed to Performan...

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