Business Program Specialist

Key responsibilities Customer & Account Management Serve as the primary point of contact for assigned customers and establish long-term business relationships. Manage the complete customer lifecycle including RFQ, RFP, NPI, mass production, and after-sales support. Understand customer requirements and translate them into actionable business and operational plans. Conduct Quarterly Business Reviews (QBRs) and drive customer satisfaction initiatives. Identify opportunities for business expansion and revenue growth. Program & Project Management Lead new product introduction (NPI) and customer programs from concept through production. Develop project schedules, milestones, budgets, and risk mitigation plans. Monitor project progress, critical paths, schedule recovery plans, and key deliverables. Anticipate potential roadblocks and proactively drive resolution. Communicate project status, risks, and recommendations to management and customers Cross-Functional Coordination Coordinate activit...