Business Representative Compliance Advisor

Job Description

• Execute front‑line BRC strategy by completing assigned KYC renewal work in alignment with established standards and team objectives.
• Own the client (merchant) interaction end‑to‑end for KYC renewals, from outreach through completion, including follow‑ups required to drive timely closure.
• Conduct client interviews/calls to collect, confirm, and document KYC information required to complete renewal activities, delivering an effective client experience in accordance with BRC standards.
• Produce accurate written communications and case documentation (emails and case comments/notes) consistent with required quality and BRC standards.
• Deliver against defined productivity and throughput expectations (e.g., actioning leads and completing weekly KYC uplifts), meeting scorecard targets.
• Maintain operating discipline expectations (e.g., minimum days in office where applicable), aligned to program requirements. ...