Business Support Manager

Position Purpose:

The Operations Manager is the overall Point of Contact (POC) for MMS’s offshore operations and serves as the

strategic and operational lead for its partnership with MicroSourcing. This role acts as MMS’s dedicated

representative on the ground, ensuring seamless execution, performance excellence, and full alignment with

MMS’s business objectives.

As the primary liaison between MMS and MicroSourcing (Employer of Record), the Operations Manager holds

end-to-end accountability for offshore operational performance. This includes overseeing day-to-day

operations, ensuring strict adherence to SLAs and KPIs, maintaining workforce compliance, and driving

continuous improvement across teams and support functions.

Beyond operational oversight, this role ensures that offshore teams are fully aligned with MMS’s standards,

culture, and strategic direction. The Operations Manager proactively id...