Business Systems Analyst
Location
Makati, National Capital Region
Job Type
Full-time
Category
other-general
Posted
June 05, 2026
RESPONSIBILITIES:
- Production Support
- Provides assistance to application users in their daily production issues/help desk assistance and coordinate with appropriate unit such as IT Units and or external vendor for the resolution.
- Implements service level standards to ensure timely resolution of production issues.
- Assist in the implementation of production fixes such as: Prepares and reviews Incident Report / Business Requirement, Prepares and reviews Work Plan / Schedule
- Conducts UAT for production fixes needed
2. Leads UAT testing
3. Consolidates UAT documents
4. Performs EOD/parameter maintenance in testing environment
5. Conducts walk through with Business Unit for fixes implemented
- Prepares required documentation and sign-off needed for production implementation
- Provides update to Supervisor on resolution of issues.
6. Maintenance of Applica...