Call Agent
Location
Glasgow, City of Glasgow
Job Type
Full-time
Category
other-general
Posted
May 30, 2026
Berry Recruitment is out looking for Call Centre Agents!
Contract - 12 Months with possibility to be extended afterwards.
Pay - £13.45 an hour - weekly pay PAYE
33 Days Annual Leave including bank holidays
Flexible Working Hours: Full Time 37hrs and Part Time 27:30hrs
Full time in the office
Weekend work involved - rotational
Full Training provided
Duties
Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups. <...
Contract - 12 Months with possibility to be extended afterwards.
Pay - £13.45 an hour - weekly pay PAYE
33 Days Annual Leave including bank holidays
Flexible Working Hours: Full Time 37hrs and Part Time 27:30hrs
Full time in the office
Weekend work involved - rotational
Full Training provided
Duties
Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups. <...