Call Center Agent
Location
abu dhabi, abu dhabi
Job Type
Full-time
Category
Other-General
Posted
June 19, 2026
Responsibilities
- Handle a high volume of inbound and outbound calls in a professional manner.
- Address customer inquiries, concerns, and complaints efficiently.
- Provide accurate information about products, services, and processes.
- Maintain customer records by updating account information.
- Follow communication scripts and company guidelines.
- Escalate complex issues to the relevant department when necessary.
- Meet performance targets (call handling time, customer satisfaction, etc.).
- Ensure customer satisfaction and build positive relationships.
- Proven experience in a call center or customer service role.
- Strong verbal and written communication skills.
- Ability to handle pressure and manage difficult customers.
- Basic computer skills and familiarity with CRM systems.
- Good problem-solving and multitasking abilities.