Call Center Agent

We are currently seeking an experienced Arabic-English Call Centre Agent to join a growing customer service team within the device protection and claims administration sector. The successful candidate will be responsible for handling customer inquiries, managing claims‑related communications, and delivering exceptional customer service while maintaining a high level of professionalism and empathy.

This role is ideal for candidates with previous experience in call centres, customer support, warranty services, insurance claims administration, or after‑sales service environments.

Key Responsibilities

• Handle inbound and outbound customer calls related to device protection plans, warranty services, and claims processes.
• Provide accurate information regarding claim status, policy coverage, and service procedures.
• Manage customer expectations and professionally communicate claim outcomes and coverage decisions.
• Assist custome...