Call Center Agent
Location
dubai, dubai emirate
Job Type
Full-time
Category
Management & Operations
Posted
June 20, 2026
Job Title: Call Center Agent
About the Role: We are looking for a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails.
We will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.
Duties and Responsibilities
- Manage inbound calls, chats, and emails.
- Resolve customer complaints and provide solutions or alternatives.
- Promote ASUS products and services when appropriate.
- Maintain KPIs and provide care calls as needed.
- Process RMAs and handle internal systems.
- Assist and train new team members.
- Maintain professionalism and work efficiently under pressure.
Qualifications
- Bachelor’s degree.
- Fluent in English and Arabic (written and verbal).
- Minimum 1 year of call center and customer service with technical support experience.