Call Center Agent
Location
mandaluyong, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 08, 2026
We're Hiring: Call Center Agent (Back Office Associate)!
Description
- Manage inbound and outbound customer calls in a timely manner.
- Identify customer needs and provide appropriate solutions and information.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Document all call information according to standard operating procedures.
- Handle customer complaints and provide feasible resolutions.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field.
- Experience Level: 0–2 years (Fresh graduate).
- Skills and Competencies: Excellent customer service skills.
- Qualities and Traits: Strong communication and interpersonal skills.
- Responsibilities and Duties: Ability to work in a fast-paced environment.
- Working Conditions: Must be willing t...