Call Center Agent
Location
quezon city, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 10, 2026
Responsibilities
- Respond to customer inquiries and provide accurate information.
- Assist with product-related issues and resolve complaints.
- Maintain a professional and courteous demeanor while handling calls.
- Document customer interactions and follow up as needed.
- Meet quality and performance metrics as set by management.
- Participate in training sessions for skill enhancement.
Qualifications
- Educational Qualifications: Bachelor’s degree in any relevant field.
- Experience Level: 1-3 years of experience in a call center environment.
- Skills and Competencies: Excellent communication, problem-solving skills, and proficiency in CRM software.
- Working Conditions: Fast-paced office environment; may require evening and weekend shifts.
- Qualities and Traits: Empathetic, patient, and adaptable to various customer needs.