Call Center Executive

Roles & Responsibilities

(Defines the prime focus areas of the job)

Patient Care Management

Receive patients with warmth and provide a comfortable atmosphere for assessment and

treatment.

Provide info related to services and tariff to the patients.

Orients and educates patients and their families by explaining the care plans and other

information relating to the treatments.

Pre and post-counseling for the patients undergoing the treatment plans if required.

Address and resolve patient complaints and concerns promptly and effectively.

Understand and action accurate data entry on a daily basis

Handling Appointments

Understand the CRM platform

Comprehend detailed nuances around therapist availability and accordingly block

appointments

Monitor delivery of care by documenting; identifying progress toward desired care outcomes;