Call Center Head
Location
muntinlupa, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 07, 2026
On-site - Muntinlupa 5-10 Yrs Exp Bachelor Full-time
Job Description
Employee Recognition and Rewards
Commission, Incentives
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Health Insurance, Life Insurance, HMO
Work-Life Balance
Work from Home
Team Leadership and Development
The Call Center Manager will be responsible for building and maintaining high-performing teams through:
- Creating and implementing comprehensive training programs for new hires and existing staff to ensure consistent skill development across all three teams. This includes developing product knowledge, communication skills, and technical proficiency.
- Conducting regular one-on-one coaching sessions with team leaders and agents to identify areas for improvement and create personalized development plans. These sessions should focus on both performance metrics and soft ...