Call Center Manager
Location
Surat, Gujarat
Job Type
Full time
Category
Supervisors of Office and Administrative Support Workers
Posted
June 12, 2026
Position: Call Center Head Retail Pharmacy
Location: Surat, Gujarat
Experience: 815 Years (preferably in healthcare or retail pharmacy call centers)
Role Overview:
The Call Center Head will lead and manage the retail pharmacy call center operations in Surat, ensuring world-class customer service, efficient handling of inquiries, prescription support, and operational excellence. This role requires strong leadership, strategic planning, and performance management to maximize customer satisfaction and support business growth.
Key Responsibilities:
- Lead the overall day-to-day operation of the retail pharmacy call center to ensure timely and accurate customer support and service delivery.
- Develop and implement strategies to improve call center efficiency, reduce wait times, and enhance customer experience.