Call Center Operation Specialist- minimum 12 years experience required
Location
abu dhabi, abu dhabi emirate
Job Type
Full-time
Category
Management & Operations
Posted
June 09, 2026
Overview
Strong technical understanding of contact center systems and technologies. Familiarity with Dubai Government service indicators and quality standards including the Dubai Model and 360 Services. Experience in developing and updating service delivery standards. Experience in conducting internal self-assessments and audits to evaluate the effectiveness of systems and processes. Good knowledge of excellence policies and related frameworks.
Qualifications
- Minimum 12 years of relevant experience in Contact Center operations and customer service environments.
Remote Work
No
Employment Type
Full-time
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