Call Center Quality Analyst - (Cebu) | Onsite
Location
cebu city, central visayas
Job Type
Full-time
Category
Management & Operations
Posted
June 13, 2026
Call Center Quality Analyst - (Cebu) | Onsite
About the job Call Center Quality Analyst - (Cebu) | Onsite
Position Title: Quality Analyst - Retail (Cebu) | Onsite
Account Type: Retail
Start Date: August 15
Work Setup: Fully Onsite in Cebu
Educational Qualification: Undergraduate or College Graduate
Work Experience:
- Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other domain
Key Responsibilities:
- Monitoring & Evaluation: Listen to live, recorded, or side-by-side calls and review customer interactions across email, chat, and social media channels to assess agent performance based on established scorecards or rubrics. Evaluate factors such as demeanor, technical accuracy, customer service skills, and compliance with policies and procedures.
- Data Analysis & Reporting: Analyze int...