Call Center Representative
Location
Allentown, PA
Job Type
Full-time
Category
other-general
Posted
June 06, 2026
Description
Robert Half is partnering with a well-established organization seeking a reliable and customer-focused Call Center Representative to join their team. This position is fully onsite, requiring daily attendance at the office to support a high-volume call center environment.
Key Responsibilities:
+ Handle inbound and outbound customer calls in a professional and timely manner
+ Provide accurate information, resolve inquiries, and escalate issues when needed
+ Document all interactions in the company’s CRM or call tracking system
+ Maintain a high level of customer satisfaction and service quality
+ Meet daily/weekly performance metrics (call volume, response time, etc.)
+ Collaborate with team members and supervisors to ensure smooth operations
Requirements
Qualifications:
+ 1–3 years of call center or customer service experience preferred
+ Strong communication and problem-...
Robert Half is partnering with a well-established organization seeking a reliable and customer-focused Call Center Representative to join their team. This position is fully onsite, requiring daily attendance at the office to support a high-volume call center environment.
Key Responsibilities:
+ Handle inbound and outbound customer calls in a professional and timely manner
+ Provide accurate information, resolve inquiries, and escalate issues when needed
+ Document all interactions in the company’s CRM or call tracking system
+ Maintain a high level of customer satisfaction and service quality
+ Meet daily/weekly performance metrics (call volume, response time, etc.)
+ Collaborate with team members and supervisors to ensure smooth operations
Requirements
Qualifications:
+ 1–3 years of call center or customer service experience preferred
+ Strong communication and problem-...