Call Center Representative
Location
cebu city, central visayas
Job Type
Full-time
Category
Human Resources
Posted
June 08, 2026
Overview
Caldwell Communications Consultancy Philippines — On-site in Cebu.
Position: Customer Service Representative / Call Center Representative. Location: Cebu City, Onsite. Employment type: Full-time. Education: High School / Senior High School required (College level or graduate is a plus).
Job Description
We are looking for Customer Service Representatives / Call Center Representatives who will serve as the first point of contact for customers. You will assist customers with inquiries, provide solutions, and ensure excellent service at all times.
Key Responsibilities:
- Handle inbound customer inquiries via phone, chat, or email
- Provide accurate information about products, services, or processes
- Resolve customer concerns efficiently and professionally
- Document customer interactions and resolutions accurately
- Escalate complex issues to supervisors when necessary
- Meet quali...