Call Center Representative

Job Purpose

Attending incoming calls, conducting outbound calls for follow-ups and updates. Responding to customers’ e-mails and enquiries. Managing and resolving customer complaints. Sell financial services and place customer orders in the system. Identify and elevate issues to concerned departments. Being the first point of resolution center for customers.

Key Roles and Responsibilities

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Attend all types of enquiry calls within the TAT.
• Schedule appointments, maintain a tracker and update appointment calendars.
• Hear and resolve complaints from customers or the public. First point of resolution.
• File and maintain records for customer communications and requests.
• Receive payments and record receipts for services.
• Transmit information or documents to custom...