Call Center Staff
Location
Vienna, Virginia
Job Type
Full-time
Category
other-general
Posted
May 14, 2026
ITCON Services is seeking to hire a motivated and knowledgeable Call Center Staff.
- US Citizenship REQUIRED
- A minimum of one year of experience in a medical/hospital call center
- A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling
- Fluent in English and/or Spanish, both oral and written
- Ability to handle inquiries and requests in a courteous and professional manner
- Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns
- Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively
- Ability to communicate information clearly, accurately, and completely
- Ability to re...