Call Center Supervisor (Healthcare Experince Required)

**Overview**We are seeking an experienced Call Center Supervisor with a background in US healthcare operations to lead and manage a team of remote agents.This role is responsible for driving performance, ensuring compliance, and maintaining high-quality patient interactions across scheduling, intake, insurance verification, and related functions.
**Key Responsibilities****Team Leadership & Performance Management**- Supervise and manage a team of call center agents handling patient-facing and administrative tasks- Monitor daily performance metrics (calls handled, wait times, conversion rates, QA scores, etc.)- Conduct regular 1:1s, coaching sessions, and performance reviews- Enforce KPIs and ensure accountability across the team- Manage schedules, attendance, and coverage to meet service level agreements (SLAs)**Quality Assurance & Training**- Review calls and interactions to ensure quality, professionalism, and compliance- Provide real-time feedback and ongoing coaching to impro...