Call Center Team Leader - Drive Coaching & Performance

Webhelp is seeking a dedicated Team Leader in Medellín, Colombia, to oversee the daily operations of call center associates. This role involves coaching, performance management, and ensuring that customer service measures meet contractual Key Performance Indicators (KPIs).

The ideal candidate should have an Associate's degree and two to four years of relevant experience, with strong communication skills and an ability to lead under pressure. A full-time commitment is expected.