Call Centre Agent (Aviation)

Parkside • Maidenhead, England, United Kingdom • Posted June 14, 2026

Location Maidenhead, England

Job Type Full time

Category Information and Record Clerks

Posted June 14, 2026

  My international client requires an experienced Call Centre Agent to join their team on a temp-to-perm basis.
 
 
  
  Overall Purpose:  
 Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR)
 Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times
 Contacting airline passengers via phone and/or email in line with airline contractual requirements
 Issuing final settlement of claims within the parameters defined by the airline contract and/or the Montreal Convention 
 Ensuring that the final settlement is in the best interests of the client airline whilst maintaining passenger satisfaction
 Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers
 Assessment of collected airline passenger luggage ...
            

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