Call Centre Agent (Ubi)

Responsibilities: Handle customer service hotline and emails, and provide first level of support (i.e. usage support, escalation of incidents). Provide quality customer service transactions (i.e. incident isolation, troubleshooting, recovery, and resolution). Listen, probe and question in order to clarify and understand customer needs. Gather client and partner feedback to enhance customer experience. Any other ad-hoc tasks assigned. Requirements: GCE O Level and above qualification. At least 1 year of experience in contact centre or service industry. Experience in working in healthcare industry would be preferred. Savvy with computer and mobile phone usage and troubleshooting, with the ability to explain technical terms in layman's terms. Understand and clearly explain relevant schemes, programmes, policies, and initiatives to enquirers. Familiarity with Singaporean English and slangs. Able to commit to office hours desk-bound (8.00am to 5.00pm from Mondays to Fridays and 8.00am to1.0...