Call Centre Head & Agents

We Are Hiring – Call Centre Head & Agents

We are looking for experienced and customer-focused Call Centre Head & Agents to join our upcoming cosmetic hospital in Sharjah . The ideal candidates should handle patient communication professionally, manage inquiries efficiently, and ensure excellent customer support experience.

Key Responsibilities

Call Centre Head

• Manage and supervise daily call centre operations.
• Monitor team performance and ensure service quality standards.
• Train and guide call centre agents for effective communication and lead handling.
• Prepare performance reports and improve operational efficiency.
• Ensure timely follow-ups and patient satisfaction.

Call Centre Agents

• Handle inbound and outbound patient calls professionally.
• Respond to inquiries regarding treatments, appointments, and services.
• Schedule consultations and maintain accurate call reco...