Call Centre Specialist (Retail Banking Customer Service)

5 weeks training program on bank's product & services, CRM systems & On-the-job training.

Weekends Shift

Working Hours: 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

Staggered shift hours: 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day: Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information