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Call Handler

Build Recruitment • Crawley, England, United Kingdom • Posted May 29, 2026

Location Crawley, England
Job Type Full Time
Category Information and Record Clerks
Posted May 29, 2026

Call Handler


Location: Crawley


Time: 8am-5pm


Contract: Temp-Perm

Job Description:


As a Call Handler, you will be the first point of contact for residents calling to report housing repairs. Your key responsibilities will include:

Day-to-Day Duties:

  • Handle high volumes of inbound and outbound calls related to repairs and maintenance.

  • Book appointments and update all relevant details in the internal system.

  • Accurately log repair requests and assign them to the appropriate contractor or internal team.

  • Diagnose repair needs based on resident descriptions.

  • Prioritise emergency and urgent repairs for immediate action.

  • Provide empathetic, professional customer service throughout.

  • Keep residents updated on repair progress and manage expectations.

  • Liaise with contractors, housing officers, and other stakehol...

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