Call QA Specialist - HOF Global
Location
Lahore, Punjab
Job Type
full time
Category
Information and Record Clerks
Posted
June 21, 2026
Our client HOF Global is looking for Call QA Specialist in Lahore.
Job Description:
We are seeking a detail-oriented Call QA Specialist to join our team in an on-site full-time capacity. The ideal candidate will be responsible for reviewing and evaluating inbound and outbound calls to ensure a high standard of customer service is maintained. This role requires a keen ear, exceptional communication skills, and the ability to provide constructive feedback to enhance team performance.
Responsibilities:
- Monitor and evaluate a selection of calls to ensure compliance with customer service standards and company policies.
- Record and report findings to enhance quality and productivity.
- Collaborate with team leaders to discuss trends and areas for improvement.
- Provide feedback and training suggestions. <...