Call Support Officer

-Contract, Government -Location: East  -5 days work week Responsibilities: -Reporting to the Manager, your primary responsibilities is ERP Call Support and to assist in any activities to transit to the NexGen ERP system. -The ERP Call Support Team will take calls and written feedback from general public and assist them on ERP related enquiries. -You will also attend to queries from internal and external stakeholders such as government agencies on ERP related enquiries. -You will need to keep abreast of latest ERP policies and procedures to provide accurate information to public. Also, to resolve customer’s queries effectively and promptly. -You will need to work as a team to ensure that the team KPIs are met. Performing any other tasks assigned by Reporting Officer. Requirement: -Diploma in Information Technologies or Engineering would be preferred -Candidates with other qualifications but relevant working experience will be considered -Possess effective telecommunicati...