Caller

Job Title Telecaller – Post Retention Team (Canada Process) Job Summary We are looking for an energetic and persuasive Telecaller for the Canada Post Retention Team. The role involves engaging with existing students/customers, handling follow-ups, resolving concerns, maintaining relationships, and ensuring high retention and service satisfaction. Key Responsibilities Call and follow up with existing Canada process students/customers Handle queries, concerns, and retention-related communication Maintain regular engagement to improve retention and satisfaction Coordinate with internal teams for issue resolution and service updates Maintain accurate call records and CRM updates Achieve retention and follow-up targets Requirements 1–3 years of telecalling/customer support experience Good communication and convincing skills Ability to handle customer concerns professionally Basic knowledge of CRM and follow-up management Preferred Skills Customer retention Communication & relationship manag...