Cap Team Manager, Colombia

Amazon Operation Services Colombia S A S • Remote, Remote, Colombia • Posted June 19, 2026

Location Remote, Remote

Job Type Full-time

Category Recursos humanos

Posted June 19, 2026

DESCRIPTION At Amazon we're working to be the most Customer‑centric company on earth and we are constantly improving how we willful and deliver customer orders. Our goal is to exceed expectations by continually striving to innovate and provide best in class customer support as we expand our logistics products and services. 
Concessions abuse prevention (CAP) is looking for a Customer Support Team Manager to help pioneer support for our growing customer segments. In this role, you will be managing a team of (20‑22) Customer Support Associates and be responsible for the overall performance and operational delivery of your team. This will require you to work with key support functions such as Workflow Management, Program Managers, Recruiting, and Human Resources to review performance trends and opportunities and take continual action to improve the service level and quality of performance. Experience with operational management and process improvement is an asset and ...
            

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