Card Service Specialist - Global Payments Services

We are currently seeking an experienced professional to join our team in the role of Client Service Specialist .

Role Context

The commercial card service specialist team is a ring‑fenced team aimed at replicating the client experience provided by card service managers. While these service managers will not be geographically located in the same country as the client, they will provide the client expected service by leveraging technology. These will be service‑oriented individuals with the right amount of card knowledge to be able to address the different complex card queries from clients. They will not have a client portfolio, however, will own the query that they pick up from the generic pooled mailbox.

Principal Responsibilities

• Ownership of card issues – Completely own card‑related issues. The service specialists will be the face of HSBC/GPS for card issues and liaise with the different departments where required. Card specialists wil...