Case Advisor
Location
Manchester, Greater Manchester
Job Type
Full-time
Category
other-general
Posted
June 06, 2026
Case Advisor
Manchester City Centre
Hybrid working, min 2 days per month in the office
Full-time, 35 hours per week
On-going temporary contract which could lead to a permanent opportunity
£15.08 per hour
Office Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre.
Duties will include:
Handle customer complaints via phone and email, ensuring timely resolution and follow-up communication
Arrange and lead initial enquiry meetings with customers
Review, analyse and summarise complex case information
Manage your own caseload, working closely with colleagues across the organisation
Support customers by arranging and recording complaint calls where needed
Follow safeguarding procedures to protect children and vulnerable adults
Provide cover and assistance to team members as required
Any other reasonable duties as may be assigned from time to timeWe are looking for cand...
Manchester City Centre
Hybrid working, min 2 days per month in the office
Full-time, 35 hours per week
On-going temporary contract which could lead to a permanent opportunity
£15.08 per hour
Office Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre.
Duties will include:
Handle customer complaints via phone and email, ensuring timely resolution and follow-up communication
Arrange and lead initial enquiry meetings with customers
Review, analyse and summarise complex case information
Manage your own caseload, working closely with colleagues across the organisation
Support customers by arranging and recording complaint calls where needed
Follow safeguarding procedures to protect children and vulnerable adults
Provide cover and assistance to team members as required
Any other reasonable duties as may be assigned from time to timeWe are looking for cand...