Case Management Officer
Location
Horncastle, Lincolnshire
Job Type
Full-time
Category
management
Posted
June 08, 2026
Salary: £25,947.47 per annum
We are recruiting to our Revenues and Benefits Service!
We are looking for someone who can bring transferable skills and experience to our team. We are recruiting to 2 full time positions.
As a Case Management Officer within our Business Rates team, you will play a key role in ensuring the prompt and efficient billing and collection of Business Rates on behalf of our client councils.
Typical duties include:
Interpreting and applying legislation, guidance and local policies.
Updating of computerised records.
Communicating with customers using a range of accessible communication methods (e.g. phone, email, written correspondence) to provide advice, explanations and clarification of decisions and actions.
Processing applications for Business Rates Relief in accordance with legislation, guidance and local policies.
Providing tailored support where customers may be experiencing financial difficulty o...
We are recruiting to our Revenues and Benefits Service!
We are looking for someone who can bring transferable skills and experience to our team. We are recruiting to 2 full time positions.
As a Case Management Officer within our Business Rates team, you will play a key role in ensuring the prompt and efficient billing and collection of Business Rates on behalf of our client councils.
Typical duties include:
Interpreting and applying legislation, guidance and local policies.
Updating of computerised records.
Communicating with customers using a range of accessible communication methods (e.g. phone, email, written correspondence) to provide advice, explanations and clarification of decisions and actions.
Processing applications for Business Rates Relief in accordance with legislation, guidance and local policies.
Providing tailored support where customers may be experiencing financial difficulty o...