Cbep Support Leadaer

CBEP Support LeadaerIT Business Solutions Support LeadSummary: Results-driven professional with 4+ years in IT business support and 2+ years of ERP system experience.Leads a Business Solutions Support team, ensuring high-quality application support for Beauty Tech systems.Focuses on operational excellence, system stability, and continuous improvement through effective issue management, stakeholder collaboration, and team development.Key Responsibilities:Manage end-to-end support activities, resolving bugs and user process issues for Beauty Tech applications.Perform daily system monitoring, ensure data consistency, and coordinate escalations to regional/central teams.Propose and implement system enhancements, manage GAPs, and support UAT and post-production activities.Lead and mentor a team of Business Solutions Support specialists, overseeing workload, performance, and skill development.Drive continuous improvement initiatives in support processes, documentation, and knowledge trans...