CCC Specialist (Payment)
Location
Pak Nam, Samut Prakan
Job Type
full-time
Category
Financial Clerks
Posted
June 16, 2026
Job Description
- Responsible for all operations for the payment gateways and payment methods, like processing refunds and any other daily operational tasks related to payments.
- Responsible for ticket management (monitoring and follow up) with IT, business partners and stakeholders, investigate and escalate issues related to payment or eTax where appropriate.
- Actively support for troubleshooting within ticket management process, first point of contact for our IT partners to troubleshoot issues and communicating to the respective business owners and development partners.
- Proactively analyse and report anomalies in customer complaints and support actions for investigations, related to fraud, chargebacks, risk management success factors and other key performance indicators as required, for ensuring accuracy, quality of data and minimise the losses of profitability.
- Support the invoicing process in collaboration with finance and investig...