CEM Delivery Lead

Latinum HR Solutions • bengaluru, karnataka, India • Posted June 09, 2026

Location bengaluru, karnataka

Job Type Full-time

Category Other-General

Posted June 09, 2026

Hiring - CEM Delivery Lead  

 
We are actively looking for a dynamic and experienced professional for the role of CEM Delivery Lead to join a fast-paced and growth-driven environment. 

 
  Experience Required: 15+ Years 
  Industry : BPO / BPM 
  Location : PAN India 
  Digital Customer Service / Operations 
  Budget : Upto 45 lpa 

 
 Key Responsibilities: 
 • End-to-End Service Delivery Management 
 • Managing SLA/KPI Performance & Customer Escalations 
 • Leading Onsite & Offshore Teams 
 • Client & Stakeholder Management 
 • Workforce Planning & Resource Management 
 • Performance Management, Mentoring & Team Development 
 • Process Improvement & Operational Excellence 
 • Customer Satisfaction & Governance Reviews 
 • Reporting, Dashboards & Audit Compliance 

 
 What We’re Looking For: 
 • Strong leadership and people managem...
            

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