Channels Administrator

Responsibilities

General Description

• Handles daily operations of the assigned channel or system; which covers mobile gadgets and other end-point devices and other related hardware and O/S, related application tools and software; to ensure optimum delivery of the bank’s channel services; by ensuring their operability and maintainability that will result to conformance to SLA’s. Ensures efficient and effective handling of incidents, problems and user-fulfillment that may arise.

Overall Scope of Work

• Prepares regular support and maintenance activity plan for the assigned Channels.
  Assist in the preparation of the design, upgrade and security requirements of a Channel with due consideration to future growth and expansion and economic factors.
• Conducts timely support to any problem, incident or request fulfillment in order that Channels are operational and within the SLA; that external and internal customer are sa...