Chargeback Officer

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

Responsible for managing end-to-end chargeback operations across issuing and acquiring, including dispute handling, reporting (FLD/TC-40), fee recovery, and fund settlements. Ensures all activities are executed efficiently, securely, and in compliance with bank policies, regulatory standards, and service level agreements

• Manage end-to-end chargeback operations including copy requests, disputes, fraud reporting, pre-arbitration, and compliance as per Visa/Mastercard regulations.
• Monitor incoming chargebacks and ensure timely processing and posting of debits to merchant accounts with required approvals.
• Conduct monthly monitoring of excessive chargebacks in line with scheme regulations and highlight ris...