Chat Support Executive

Key Responsibilities

• Respond to customer inquiries via live chat in a timely and professional manner
• Provide accurate information about products, services, and processes
• Resolve customer issues and escalate complex cases when necessary
• Maintain detailed records of customer interactions and resolutions
• Ensure a high level of customer satisfaction through quality support
• Collaborate with internal teams to address customer concerns

Requirements

• Bachelor's degree in any discipline
• 0-2 years of experience in customer support, chat support, or a related role
• Excellent written communication and typing skills
• Strong problem-solving and multitasking abilities
• Basic knowledge of customer support tools or CRM systems
• Ability to work independently and manage multiple conversations simultaneously