Chat Support Representative (Non-Voice) - Alorica Makati - Work Onsite

Chat Support Representative (Non-voice) - Alorica Makati - Work Onsite

We are seeking a Chat Support Representative to work onsite in Makati. No experience is required, and high/senior high school graduates are welcome to apply. This is a full-time position.

Job Description

The successful candidate will be responsible for answering customer inquiries via phone, email, or chat, resolving complaints, and providing effective solutions. Other responsibilities include processing orders, payments, and refunds, assisting with product and service support, and maintaining accurate customer records.

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Upsell or cross-sell produ...