Chat Support Specialist (E-Commerce)
Location
karachi division, sindh
Job Type
Full-time
Category
Management & Operations
Posted
May 28, 2026
Overview
In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world‑class customer support.
Qualifications
- Minimum Intermediate or above
- Proficiency in verbal communication skills in English is essential
- Advanced proficiency in MS Excel
- 6 months of proven experience in a customer‑facing role is required
Responsibilities
- Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow‑ups, and general inquiries
- Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high‑quality service standards
- Accurately identify customer needs, troubl...