Check Cashing Analyst (Santiago De Querétaro)

ResponsibilitiesReceive incoming calls and provide excellent customer service.Handle an average of 40 calls daily.Accurately enter or verify the customer's information in our proprietary system (LexisNexis).
Conduct full check verification when issuer/payee is a new customer.Contact issuer to verify the check information before processing the transaction.Identify problems or issues and propose solutions to management.Meet quality assurance requirements and other key performance metrics.QualificationsExcellent written and verbal communication skills in English and Spanish.One year of experience in customer service in a call center environment.Excellent phone etiquette and experience dealing with difficult customers.Positive attitude and analytical mindset.Typing speed of at least 40 WPM.Check cashing or banking experience preferred.Versatility to work extended hours or weekends.
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