Chief Client Experience Architect

Cielo.Travel is looking for a Head of Client Experience in Bogotá, Colombia. This full-time role involves defining, documenting, and maintaining high service standards for all clients. You will interact directly with clients, handle escalations, and work closely with team members to set the standard for client interactions.

Fluency in English and Spanish is essential, as the role involves direct communication with both high-profile and budget clients. The successful candidate will have a strong background in luxury service environments.