Chief Customer & D2C Proposition Officer
Location
grantham, grantham
Job Type
Full-time
Category
Other-General
Posted
June 18, 2026
Chief Customer & D2C Proposition Officer
Location: Grantham (Hybrid)
Lead the Future of Customer Journey & Direct-to-Consumer Growth
At PayPlan, were on a mission to transform how customers experience financial wellbeing. Were looking for a visionary Chief Customer & D2C Proposition Officer to shape and deliver a truly customer-led, digitally enabled direct-to-consumer (D2C) journeyfrom first interaction to lifelong engagement.
Youll define and lead a single, integrated customer and D2C proposition strategy, ensuring every product, service and interaction is insight-led, seamless, commercially effective and aligned to strong customer outcomes.
What youll be doing as Chief Customer & D2C Proposition Officer:
Location: Grantham (Hybrid)
Lead the Future of Customer Journey & Direct-to-Consumer Growth
At PayPlan, were on a mission to transform how customers experience financial wellbeing. Were looking for a visionary Chief Customer & D2C Proposition Officer to shape and deliver a truly customer-led, digitally enabled direct-to-consumer (D2C) journeyfrom first interaction to lifelong engagement.
Youll define and lead a single, integrated customer and D2C proposition strategy, ensuring every product, service and interaction is insight-led, seamless, commercially effective and aligned to strong customer outcomes.
What youll be doing as Chief Customer & D2C Proposition Officer:
- Define and lead a unified customer and proposition strategy
- Elevate brand, narrative, and market positioning
- Use customer, market and commercial insight to drive decisions
- Design and optimise end-to-end ...