Chief Manager- Contact Centre Operations
Location
Chennai, Tamil Nadu
Job Type
Full-time
Category
Top Executives
Posted
June 15, 2026
About Client:
A leading NBFC
Job Title: Contact Centre - Chief Manager
Grade - M3
Location: Chennai
Experience: 11+ years
Job Responsibilities:
- Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels
- To deliver a best-in-class service, meeting or exceeding all KPIs and within budget
- Enhance customer experience, Revenue growth, Brand Awareness & encourage penetration of other sources of transaction such as IVR, Voice & Non-Voice call center operations, Digital platform (Chat, App, Mails)
- Customer life cycle management & ma...